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Case Management BasicsPublic Health Nursing Population Centered Health Care in the Community

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Question Answer
The third process of the Advocacy role is ________ which involves the belief that the client's decisions are in keeping with the client's values and goals.
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Affirming
T/F The advocate's role in the decision-making process is to tell the client when an option is a correct or incorrect one.
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False. It is to provide the opportunity for information exchange and to arm the client with tools to empower them to make the best decision from their point of view.
How can nurses promote client decision making?
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Using the information exchange, promoting use of the nursing process, incorporating written techniques (like contracts, lists) using reflecting and prioritization techniques, role-playing and sculpturing to identify options and consequences of decisions.
What is the goal of advocacy?
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To promote the maximum degree of self-determination for a client within their current and potential capabilities.
In what situations are an advocate's role determined by the legal system?
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When the client is comatose, incompetent or unborn.
Illuminating values for a client can be particularly demanding in the ___________ and ________ process of advocacy.
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Information exchange and affirming
What are some methods an advocate can use for generating alternatives to problems a client is facing?
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Brainstorming and the problem-purpose-expansion method
_________ is the process of generating as many alternatives to a problem as possible without placing a value on them. The list generated is then analyzed according to critical elements identified by the client and the consequences/affect of the alternatives on self and others.
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Brainstorming
____________ is a problem solving method described as way to broaden limited thinking by restating a problem and expanding the problem statement so different solutions can be generated.
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Problem-Purpose-Expansion method
Primary, Secondary or Tertiary? Using the information exchange process to increase the client's understanding of how to use the health care system.
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Primary
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Primary, Secondary or Tertiary? Using case finding to identify existing health problems
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Secondary
Primary, Secondary or Tertiary? Monitoring the use of prescription medications and adherence to treatment to reduce the risk of illness complications
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Tertiary
Triaging clients, performing as a gatekeeper or rationing functions are all examples of ___________.
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Allocation
What is the main goal of conflict management?
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Mutual benefit with limited loss
_________ is a strategic process used to move conflicting parties toward an outcome.
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Negotiating
What is a distributive outcome?
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A negotiation outcome where one party gains benefits at the other's expense.
What is an integrative outcome?
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A negotiation outcome where mutual advantages override individual gains.
_______ outcomes are usually based on problem-solving and solution generating techniques.
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Integrative
What are the three stages of negotiating?
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Prenegotiating, Negotiating, and Aftermath
Apprising parties of a negotiation of the possibilities of agreeing, costs of disagreeing, the time, place, and ground rules concerning participation (including confidentiality) are activities performed in the ________ phase of negotiation.
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Prenegotiating
What are the phases of the Negotiation stage of the conflict management strategy: Negotiation?
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Phase 1: Establishing issues, agenda, identifying issues and prioritizations Phase 2: Identifying demands, positions and interests Phase 3: Bargaining, discovering options Phase 4: Working out an agreement
  
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