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Case Management BasicsPublic Health Nursing Population Centered Health Care in the Community

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What are the phases of the Negotiation stage of the conflict management strategy: Negotiation?
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Phase 1: Establishing issues, agenda, identifying issues and prioritizations Phase 2: Identifying demands, positions and interests Phase 3: Bargaining, discovering options Phase 4: Working out an agreement
During Phase 2 of negotiation, ________ include gathering facts based on reasoning that will generate understanding and promote relearning.
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Debates
________ is a Negotiation/Phase 2 activity that reduces differences on issues by giving or removing rewards or desired objects.
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Bargaining
________ is the stage of negotiation where the parties experience the consequences of their agreement decisions.
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Aftermath
__________ is the ability to present one's own needs.
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Assertiveness
_________ is the ability to understand and meet the needs of others.
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Cooperation
What are barriers to being able to effectively collaborate?
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Time restraints, lack of information, failure to communicate essential, complete information in a timely manner
________ is when an individual neglects personal concerns to satisfy the concerns of another. It is a behavior seen during conflict management.
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Accomodating
_________ is when an individual persues neither his or her concerns nor another's concerns. It is a behavior seen during conflict management.
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Avoiding
____________ is when an individual attempts to work with others toward solutions that satisfy the work of both parties. It is a behavior seen during conflict management.
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Collaboration
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________ is when an individual persues personal concerns at another's expense. It is a behavior seen during conflict management.
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Competing
__________ is when an indivudal attempts to find a mutually acceptable solution that partially satisfies both parties. It is a behavior seen during conflict management.
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Compromising.
Collaboration is a ________ and reciprocal process.
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Sequential
What are the 7 stages and activities of collaboration?
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Awareness, Tentative Exploration and mutual acknowledgement, Trust building, Collegiality, Consensus, Commitment, and Collaboration.
Why are case managers vulnerable to legal risks?
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Inadequate preparation, changing legislation and policy, insufficient support and unclear role expectations.
What three criteria determine when liability concerns of case managers exist?
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-The provider had a duty to provide reasonable care -a breach of contract occurred though an act or an omission of an act -the act or omission caused injury or damage to the client
What are the five general areas of legal risk?
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Liability for managing care Negligent referrals Experimental treatment and technology Confidentiality/security Fraud/abuse
Substituting inadequate treatment for an adequate but more costly option is an example of what legal risk?
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Negligent referral
Inapprorpriate design or implementation of the case management system, failure to obtain all pertinent medical records on which case management is based or failure to have cases evaluated by experienced and credentialed physicians are examples of _____________ legal risks.
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Liability for managing care
Substituting a case manager's clinical judgement for that of a medical provider's is an example of a_________ legal risk.
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Liability for managing care
Claiming, either orally or in writing, that the case management treatment plan is better than that of a provider's plan is an example of a _________ legal risk.
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Liability for managing care
  
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