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Problem Solving as ManagementLeading and Managing in Nursing 4th Ed.

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Problem solving and decision making both require _________.
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Critical thinking
_______ is a purposeful and goal-directed effort that uses a systematic process to choose among options.
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Decision making
__________ is a process that is considered the gap between 'what is' and 'what should be.'
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Problem solving
What are the phases of the decision making process?
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Defining Objectives Generating Options Identifying advantages/disadvantages of the options Rankng the options Selecting the best option for the objective Implementing the option Evaluating the outcome
A manager who makes decisions independent of the input or participation of others has a ________ style of decision making.
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Autocratic
A manager that involves the appropriate personnel in their decision making process has a ________ style of decision making.
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Democratic/participative
Decision making situations that are covered by agency policies, standard procedures or analytical tools use what decision making theory model?
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Normative/prescriptive
Which decision making model should be used when the options available are known and predictable?
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Normative/predictive
This decision making model is used when the data is subjective, nonroutine and nonstructured. The options or the outcomes are unknown.
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Descriptive or behavioral
Gathering more data, using past experiences, using creative thinking or following a group process are all components of decision making using the ________ model.
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Descriptive/behavioral
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The decision making model that provides the most expedient, conservative response that minimally meets the objective is called...
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The satisficing model
The decision making process that selects the most ideal solution to a problem, but takes longer is called...
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The Optimizing model
When is autocratic style decision making appropriate?
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When more rapi decision making is needed like in a crisis situation, and when groups appreciate/respond to this style
When is a democratic/participative decision making style appropriate?
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-when a conflict is likely to occur -when the problem is unstructured -when the manager doesn't have the knowledge/skills to solve the problem
_________ decision making styles work when staff members can work independently and are committed to the job and organization.
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Laissez Faire
What are the drawbacks to an autocratic/authoritative decision making style?
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It encourages dependency May result in higher turnover, less motivation, less creativity and increased dissatisfaction
What are the drawbacks to a democratic/participative decision making style?
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It takes longer and may decrease efficiency
What are the drawbacks to Laissez Faire decision making style?
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The group may flounder if no one can emerge to give the group direction when needed
Physical and emotional state, philosophy, biases, values, interests, experiences, knowledge and attitudes are all examples of ________ factors that can influence decision making.
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Internal
Environmental conditions, time and resources are examples of _______ factors that influence decision making.
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External
  
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